Privacy Policy

Information We Collect

When you engage with our platform, we gather information that enables us to deliver a secure and personalised gaming experience. This includes details you provide directly, such as your name, date of birth, residential address, email address, telephone number and account credentials during registration and verification processes.

We also collect transactional data connected with deposits, withdrawals and wagers, as well as identification documents required to meet regulatory obligations. Technical information is gathered automatically, including your IP address, browser type and version, device operating system, access times and the pages you visit. Details of your activity on the site, such as games played and session duration, help us maintain service quality and meet compliance requirements.

How We Use Your Information

The data we hold is used to create and manage your account, process financial transactions, verify your identity and age, and prevent fraudulent activity. It allows us to comply with licensing conditions and legal responsibilities placed upon us by regulatory authorities.

We may also use the information to improve our services, analyse usage trends, provide customer support and, where you have consented, send you communications about promotions, new games or special offers. You can adjust your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with carefully selected partners who perform essential services on our behalf. These include payment processors, identity verification providers, hosting services, analytics partners and professional advisers bound by strict confidentiality obligations.

Disclosure may also occur where required by law, for example to licensing bodies, law enforcement agencies or regulatory authorities when we are legally obliged to do so or to protect the rights, property or safety of Duffspin Casino, our players or others.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enable certain functions, remember your preferences, measure performance and deliver a smoother experience. Some cookies are essential for the platform to operate correctly, while others help us understand how visitors use the site so we can make improvements.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies could limit your ability to use specific features of the casino.

Data Security

We take the security of your information seriously and apply appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, alteration or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your personal data, no system can guarantee complete security. We encourage you to use strong, unique passwords and to keep your login details confidential.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once it is no longer required, we ensure it is securely deleted or anonymised in accordance with our internal retention schedules.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with the revised effective date. We recommend that you review the policy periodically so you remain aware of how we protect your information.

Contacting Us

If you have any questions about this privacy policy or the way we handle your personal data, please contact our customer support team through the live chat facility or email address provided on our website. We aim to respond to all enquiries promptly and transparently.